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Mamoun’s Falafel Privacy Policy

This Privacy Policy (the “Policy”) describes how Mamouns Franchise Company, LLC, its affiliates, subsidiaries, and related entities (the “Company”, “we”, “us”, or “our”) processes and uses the personal information that we collect through our websites and mobile app (“Online Services”), our in-store technologies such as Wi-Fi services and self-order kiosks, and our interactions with you over the phone or offline related to our products and services (collectively, together with the Online Services, the “Services”).

The Company’s Services may contain links to websites, applications, or services that are owned and operated by other companies (collectively, “Third Party Services”). This Policy does not apply to Third Party Services and you should consult the policies maintained by those companies separately. Additionally, please note that any franchisee-owned store is outside the Company’s control and, as such, this Policy does not apply to your interactions in those stores. We encourage you to contact those franchisee-owned stores directly to learn more about their privacy practices.

By using the Company’s Services, you agree to the terms and conditions of this Policy. If you do not agree to the terms of this Policy, please do not use the Company’s Online Services or submit any personal information to the Company. Additionally, the Company’s Services are only intended for users in the United States. If you reside outside of the United States, please do not use the Services.

Changes to This Policy

The Company reserves the right to modify or amend this Policy at any time by posting the updated version and changing the date listed at the bottom of this Policy. Any material changes in how the Company uses or shares the information it collects will only affect information collected after the posting of the updated Policy, unless otherwise expressly stated. You are bound by any revisions to this Policy and are encouraged to review this Policy periodically for updates.

Collection of Personal Information

“Personal Information” is information that identifies or could be used to identify you that is collected by the Company’s Online Services or is otherwise submitted to the Company by you.

The Company collects information you voluntarily give such as your first and last name, e-mail address, physical address, telephone number, payment information, login information or any other information you choose to give to the Company when you create an account, participate in a survey, submit content or feedback, upload data, sign up to receive information about the Company, make a purchase, or otherwise input information via the Company’s Online Services. When you contact the Company online, a record of that correspondence may be retained. When you make a purchase, information about your purchase may also be collected.

The Company is also provided with information when you use a computer, tablet, smart phone or other device to access the Company’s Online Services or to otherwise interact with the Company online. The Company may collect information about the device and how you use it. This may include information about the type of device you are using, your operating system, your browser, your internet service provider, your domain name, your internet protocol (IP) address, the date and time of your access and the pages you accessed, the subject of any ads you click or scroll over and the number of clicks. To collect this information, the Company uses cookies, web beacons and other similar technology. The Company may allow third parties to collect information about you by setting their own cookies, web beacons, and other similar technologies.

When you use a smart phone or other mobile device to access the Company’s Online Services, the Company may collect information about your physical location. The Company may combine this information with other location-based information. However, the Company can only collect information regarding your location if the permissions in your device allow communication of this information. If you do not want the Company to collect your location information, you can opt out of sharing this information by changing the relevant settings in your mobile device.

Collectively, this information is used to provide a more customized and enjoyable experience for users and to fulfill user requests. The Company also uses this information internally to compile data regarding Website traffic and Mobile App use.

How Information Collected is Used

The Company may use the information it collects about you in a variety of ways, including:

  • to communicate with you about orders and products;
  • to respond to your inquiries and requests for information;
  • to deliver and process data based on information you input;
  • to send you personalized promotions, advertisements and special offers;
  • to maintain and improve the Services;
  • to detect, prevent, or investigate security breaches or fraud;
  • to maintain appropriate records; and
  • to process and deliver orders

How Information Collected is Shared

Your information may be shared with the Company’s vendors and/or franchisees that help manage and process the information and fulfill requests, including credit card vendors and website or application hosts. The Company does not currently sell personally identifiable information to third parties. If the Company becomes involved with a merger or a situation involving the transfer of some or all of its business assets, it may share your information with business entities or individuals involved in that process. The Company may also share your information as required by or permitted by law, including sharing your information with law enforcement agencies or other governmental entities, with third parties in response to subpoenas or other court orders, or to exercise legal rights or defend against legal claims. The Company may share your information in a way that does not directly identify you such as sharing aggregate statistics about the use of its Online Services with other companies and it may receive payment in exchange for the data.

Third Party Collection of Your Information

The Company may allow third parties to collect information for the following purposes:

  • To collect information in order to display ads. These third parties may also collect anonymous information about visitors to display ads on other websites believed to be relevant to certain market segments;
  • To gather general statistical data; and
  • To link social media activity. The Company may include features on its Online Services that allow social networks (such as Facebook, Instagram, Twitter, etc.) to track the activities of their members
  • To assist the Company in providing services to you, including order fulfillment, website hosting, advertising, and credit card processing.

How Your Information is Protected

The Company utilizes commercially reasonable security measures to protect your information in order to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. Except as outlined in this Policy, the Company restricts access to your personal information. Unfortunately, however, no data transmission over the Internet or storage of information can be guaranteed to be 100% secure. Accordingly, the Company cannot warrant the security of any information you transmit and you do so at your own risk.

How Long Your Personal Information is Retained

To the extent permitted by applicable law, the Company retains your personal information for the period necessary to serve the purposes for which the Company obtained it. The Company may also retain your personal information beyond such period in accordance with applicable laws, regulations, or another lawful basis, including but not limited to, compliance with contractual obligations, legal obligations, regulatory obligations, legal claims, or another legitimate interest.

Your Rights and Limits on Sharing

In terms of your rights, to the extent permitted by applicable law, you may request: (1) to have your personal information corrected; (2) to opt out of receiving marketing communications at any time; (3) to file a complaint with an applicable government regulator; (4) to restrict or object to the processing of your personal information, or request that your personal information be erased; (5) to receive a copy of the personal information you have provided to the Company, in a structured, commonly used format (known as “data portability”); (6) to have a copy of your personal information provided to you or another, where technically feasible; (7) to withdraw your consent to use of personal information that you provided voluntarily, or otherwise allowed the Company to use.

The Company will endeavor to ensure your personal information is kept accurate, complete, up to date and relevant. If you feel your personal information is not accurate, complete, or up to date, please notify the Company so reasonable steps can be taken to ensure it is corrected.

In accordance with the foregoing, the Company may take steps to verify your identity before granting you access to your personal information.

Former Customers

This Policy continues to apply to all former users of our Services in accordance with applicable laws, rules and regulations.

Links to Other Websites/applications

The Company is not responsible for the manner in which others use your personal information or for any damages suffered as a result of viewing or visiting any third-party website or application. The Company also makes no endorsement or representation regarding anything found on a third party website or application.


The Company may use “cookies” to help tailor our Online Services to better suit your needs (for example, to save any personal preferences indicated by you). The Company uses the information it gathers to compile statistics, to create targeted marketing and to customize content.

A “cookie” is a small data file that is sent from a server and is stored on another device’s hard drive. You can adjust your browser settings to accept or reject most cookies altogether or to monitor the storage of cookies on your device. You should refer to your browser or mobile device settings to determine what options are available to you. Some cookies may be required in order to allow you to access and use the Company’s Online Services. By completely disabling cookies, you may not be able to access some or all of the features of the Company’s Online Services.

The Company may also use transparent images that are embedded in web pages, applications, and emails called “web beacons” to test the effectiveness of marketing, and to track whether an email has been opened.

Do Not Track Signals

The Company does not track users across time or over multiple websites. The Company does not receive, or respond to, browser do-not-track signals or other similar mechanisms. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

To learn more about setting up a Do Not Track signal, please visit

Collection of Personal Information from Children

The Company’s Online Services are not intended for use by anyone under the age of 13. Further, the Company does not knowingly collect, use or disclose the personal information of children under the age of 13. If you are under the age of 13, you should not provide any information to the Company. The Company complies with the Children’s Online Privacy Protection Act. If you are a parent or guardian and believe the Company may have collected information about a child under the age of 13, please contact the Company as described in the “Contact Us” section below so reasonable steps can be taken to remove that information from the Company’s servers.

Contact Us

If you have any questions, comments or concerns about this Policy and/or the Company’s practices or if you want to change your information, stop the Company from using your information, or opt out of receiving future promotional emails, text messages, telephone calls, and mailings from the Company, you can e-mail the Company at; or write to us at: 20 Witherspoon Street, Princeton, New Jersey 08542, Attn: Digital Privacy Department. You may also find additional information by visiting our website at We will process your request once we have verified your identity. You can also opt-out by following the opt-out instructions in promotional communications the Company sends you. Please note that if you opt out of receiving promotional communications from the Company, the Company may still send you non-promotional communications, including emails about your accounts, service requests or other non-promotional items.

Effective July 27, 2021