Does it cost anything to join Mamoun's Rewards?
No, Mamoun’s Rewards is free!
How do I become a member?
Joining is easy, either:
1) Create a rewards account on our website.
or
2) Download our mobile app (App Store or Google Play) and create an account.
How does the program work?
You receive 1 Point for $1 you spend (before tax, before tip, after discount, after offer, and before other fees) at any participating Mamoun’s location. Points will be rounded down to the nearest dollar. Points will be auto-converted to a Free Side once you reach 60 Points. Simply, order online, in-app, or with our in-store kiosk, then enter your phone number to log-in, add a qualifying side item to your cart, and select your Free Side reward at checkout. It's that easy! You can also order with our cashier for further assistance.
Can I earn Points on multiple transactions / orders per day?
Yes, so long as you are logged-in to your rewards account at the time of purchase, you can earn an unlimited number of Points.
How long do Points take to show up in my rewards account after a purchase?
Points typically show up within a few minutes, but can take up to 24 hours to be reflected on your account.
How many Points do I need to get a reward?
Reaching 60 Points will automatically earn you a Free Side.
What qualifies as a Free Side?
A Free Side is any one of the following items:
- Seasoned Fries
- Small Hummus Side
- Small Baba Ganouj Side
- Falafel Side
- Small Tabbouleh Salad
- Small Mamoun's Salad
- Lentil Soup
- Seasoned Rice
- Grape Leaves
- Pickled Veggies
How long do I have to redeem my Free Side?
Once your Points have been converted into a Free Side, you have 60 days to redeem it or it will expire. But don't worry, we send out periodic e-mail reminders to let you know your Free Side is expiring, so just make sure you are opted-in to receiving messages from us. Simply log-in to your account online, select the profile icon, then My Account, then check the box for "Yes, send me Email updates about my rewards and special offers.", then click on Save Changes.
Is there a limit to how many Free Sides I can redeem per purchase?
You can only redeem 1 Free Side per transaction / order.
I ordered in-store, but the cashier or kiosk didn't see my Free Side available. Why?
There could be a few reasons. It could be that:
1) You have yet to reach 60 Points, so your Points were not converted into a Free Side.
2) Your Free Side recently expired and is no longer available in your account.
or
3) A qualifying side item was not added to the cart when you went to checkout, therefore nothing would not have been available to select at as a Free Side.
Still having issues? Reach out to feedback@mamouns.com for assistance.
I forgot to give my phone number for rewards. What can I do to get those Points?
You can still earn Points for those purchase. Simply log-in online and enter the missed, select Add Points, then enter the information provided on your receipt.
Make sure to enter the required information carefully before submitting.
Will I be inundated with emails once I register?
No, but you will automatically be signed up for receiving e-mails from time to time that keep you up-to-date on special promotions and other Mamoun’s News. And yes, you can opt-out of communications at any time, but still be able to order with us, accrue Points, and redeem your Free Sides.
I thought I already had a rewards account. Why is it asking me to create a new one?
We switched to a new system for a better rewards and guest experience. But don't worry, just create a new account with the same phone number as your previous rewards account and your rewards and Points will be waiting for you!
If you didn't have a phone number tied to your account, just reach out to us at feedback@mamouns.com for additional support.
I just created an account for the app, do I need to create another account to use online ordering?
No, our online ordering and rewards program are a part of the same system, so there is no need to create two accounts. Go ahead and log-in using the same phone number either online, in-app, or in-store with our self-serve kiosk!
Can I share my account with other people?
The Mamoun’s Rewards program was created as a means to reward our loyal customers and is not intended for one account to be shared across multiple people.
Do I have to need a plastic rewards card to participate?
No, there are no plastic loyalty cards with our updated rewards program. Just use your phone number when ordering to be able to earn Points.
Do I get Points when I purchase a gift card or place a catering order?
Unfortunately, not at this time.
Do you have birthday promotions?
Unfortunately, we have disabled our birthday reward until further notice.
Do you have a Refer-A-Friend program?
Unfortunately, we no longer have a Refer-A-Friend program at this time.
I can’t find the app in the Apple iTunes store, why is that?
The app requires iOS 7 which doesn’t run on some older devices (like the iPhone 3G) and therefore will not appear in the iTunes store.
I have additional questions or comments, who can I speak to about this?
Great question! If you have any other questions about Mamoun’s Rewards, feel free to reach out to us at feedback@mamouns.com for additional support.
Download the App!
Remind me, where do I sign-up?
We have a few options
1) Create an account online here.
or
2) Download our mobile app (App Store or Google Play) and create an account in-app.