Does it cost anything to join the program?

No, Mamoun’s Rewards is free!

How do I become a member?

Joining is easy, either:

1) Create a rewards account on our website.

or

2) Download our mobile app (App Store or Google Play) and create an account.

How does the program work?

You receive 1 point for every pre-tax dollar you spend at any participating Mamoun’s location. Points will be rounded to the nearest dollar. You can spend points on select menu items. Simply, log-in to your rewards account online or in-app, spend points on a reward, add the menu item to your cart, then apply the reward at check-out. It's that easy!

Do I get points when I purchase a gift card or place a catering order?

Unfortunately, not at this time.

Can I earn points on multiple transactions / orders per day?

Yes, so long as you are logged-in to your rewards account at the time of purchase, you can earn an unlimited number of points.

How long do points take to show up in my rewards account after a purchase?

Points typically show up within a few minutes, but can take up to 24 hours to be reflected on your account.

How many points do I need to get a reward?

Starting at just 45 points you will be able to spend points on a reward.

Once I spend points on a reward, can I use it immediately?

Yes, once you spend points on a reward, it will be available immediately for your next transaction / purchase.

Is there a limit to how many rewards I can redeem per purchase?

You can only redeem 1 reward per transaction / order.

I selected the wrong reward. Can I get my points back?

Unfortunately, not at this time. Make sure to spend your points wisely.

How long do I have to redeem my reward?

Once your points have been converted into a reward, you have 30 days to redeem it or it will expire. But don't worry, we send out periodic e-mail reminders to let you know your reward is expiring, so make sure you are opted-in to receiving messages from us by either:

1) Logging-in to your account and adjusting the Communication Preferences online.

or

2) Logging-in to your account in-app and editing your account.

I ordered in-store, but the cashier or kiosk didn't see my reward available. Why?

There could be a few reasons. It could be that:

1) Your points haven't been converted into a reward before the start of an order.

2) Your reward recently expired and is no longer available in your account.

or

3) The item was not added to the cart when you went to checkout, therefore it would not have been available to select as a reward.

Still having issues? Reach out to feedback@mamouns.com for assistance.

I forgot to give my rewards number for rewards. What can I do to get those points?

You can still earn points for those purchase. Simply log-in either online or in-app and enter the missed visit code to redeem them.

Only 1 missed visit code can be entered per day for up to 200 points and codes expire after 7 days.

Will I be inundated with emails once I register?

No, but you will automatically be signed up for receiving e-mails from time to time that keep you up-to-date on special promotions and other Mamoun’s News. And yes, you can opt out of communications at any time, but still be able to order online or in-app.

I just created an account for the app, do I need to create another account to use online ordering?

No, our online ordering and rewards program are a part of the same system, so there is no need to create two accounts. Go ahead and log-in using the same credentials either online or in-app!

I’ve downloaded the app, but I can’t remember my username or password. What do I do?

If you are already a registered Mamoun’s Rewards member, on the app, under the login, click on the “Forgot username or password?” link. This will direct you to another screen where you can enter your username, card number, or e-mail address tied to the account to reset your password. You can also click here to be directed to the password reset page.

If you are not a Mamoun’s Rewards member, then you will want to create an account here.

I can’t find the app in the Apple iTunes store, why is that?

The app requires iOS 7 which doesn’t run on some older devices (like the iPhone 3G) and therefore will not appear in the iTunes store.

I received a physical card. Do I have to register my card to redeem my rewards?

Yes, but it’s really easy. To register, click here.

Do you have birthday promotions?

We do, come celebrate with us and receive a Free Sandwich for your birthday! On your birthday, we will credit your account.

Just registered for a rewards account with us, had your birthday within the same week, but missed our free gift? No worries! As a courtesy, you will still be able to receive your gift the Monday following your birthday.

Can I share my account with other people?

The Mamoun’s Rewards program was created as a means to reward our loyal customers and is not intended for one account to be shared across multiple people.

What happens to my card if it’s lost or stolen?

If you have an active account, we can replace your card. Just visit your local Mamoun's, request a new loyalty card, and email us at feedback@mamouns.com so we can add it to your account.

If you order online, through the app, or through our self-serve kiosk, then you don’t even need a card!

Can I combine cards?

Yes! Just reach out to feedback@mamouns.com for assistance.

Do you have a Refer-A-Friend program?

We do! either:

1) Log-in to your account online, click on “send Referrals” under “Spread The Word”, and share via direct link or e-mail.

or

2) Log-in to the app, click on Refer-A-Friend, and share via text message or e-mail.

Your invitee will receive 30 points upon registering and you will receive 30 points when your guest registers and orders from our location using their loyalty account.

Each account is able to earn bonus points in this way for 5 invitees per calendar year and 25 invitees total.

I have additional questions or comments, who can I speak to about this?

Great question! If you have any other questions about Mamoun’s Rewards, feel free to reach out to us at feedback@mamouns.com for additional support.

Download the App!

Remind me, where do I sign-up?

We have a few options

1) Create an account online here.

or

2) Download our mobile app (App Store or Google Play) and create an account in-app.